Refund policy

Last updated: November 3, 2026

We want order issues handled clearly and fairly. This policy explains how to request a return or refund from Lodetimesupply, operated by LODESTAR X LLC. It does not limit any rights that cannot be waived under applicable consumer law.

30-day request window

Contact us within 30 days after delivery to request a return. Requests made after 30 days may not be eligible. If carrier tracking does not show a delivery date, we may use other reasonable delivery evidence when reviewing the request.

Return eligibility

To be eligible, an item generally must be unused, in the condition received, and returned with its original packaging, accessories, manuals, and other included components. Proof of purchase is required. Items that are used, altered, damaged after delivery, missing components, marked final sale, or otherwise not in resalable condition may not be eligible, except where applicable law requires a remedy.

How to start a request

Use our contact page. Include your order number, the item involved, and the reason for the request. For damaged, defective, or incorrect items, include clear photos of the item and packaging.

Return instructions and shipping

Wait for approval and return instructions before sending anything. Do not send a return to the sender address on the original package unless we instruct you to.

For an approved change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. For items that arrived damaged, defective, or incorrect, we will provide return instructions at no cost to you.

Refunds

We inspect or otherwise verify approved returns before issuing a refund. If approved, the refund is issued to the original payment method. Refunds are processed within a reasonable time after we receive and verify the return; the time for the refund to appear in your account depends on your payment provider.

Original shipping charges are refundable only where required by law or where we agree. If a return is not approved, we will explain why.

Exchanges

We do not guarantee direct exchanges. When an exchange is not available, the practical option may be to return the item for a refund and place a new order.

Questions

For return or refund questions, visit Returns & Order Support or use our contact page.